FAQ

++ Frequently Asked Questions ++

 

Can I order one of your sold out items? Can I order a custom design?

As of November 2021, as we relaunch, we are no longer making each crown to order. The shop updates will include all of the crowns we have currently made and in stock. If you're in love with a sold out design, please let us know! We will do everything possible to include one in the next shop update. 

If you are interested in one of our larger full crowns, let us know. In future updates we will be including an option to reserve one of these special, labor intensive beauties. 

 

I've fallen in love with a design but it's sold out! Will it return?

Let us know which piece you're interested in. Our designs sell out frequently due primarily to supply limitations. Using organic, wild stones means continually sourcing from all over the world to find the right crystal to match the original aesthetics. Unfortunately some pieces are sold out for years, or indefinitely, due to the mines and suppliers simply not producing the crystal shape or color anymore. We can look into making more of your favorite piece and including it in the next shop update. 

 

 Do you ship to my country?

YES! Everywhere. Please see our Policy page for more information about international shipping. 

 

I just placed my order, when will I receive it? 

We are switching over to an all ready to ship model! Our goal is to get your orders packed and in the post within a week of your order. 

Please email gillian@elementalchild.com with any other questions